Cancelling Enrollment:
- Applicants may cancel their enrollment and request a refund up to 7 days before the course start date, minus a non-refundable administrative fee of $25.
- Cancellations made within 7 days of the course start date are subject to a late cancellation fee of $40. This fee applies in addition to the non-refundable administrative fee of $25 and will be deducted from the total refund amount.
- No-shows (applicants who neither attend the course nor request a cancellation within the specified period) are not eligible for refunds, credits, or transfers.
Partial Refunds:
- If an applicant withdraws from the course after the start date, they may be eligible for a partial refund. Refunds will be prorated based on the time and content accessed. Partial refunds will be subject to a non-refundable administrative fee of $25. Requests will be reviewed on a case-by-case basis.
Non-Refundable Fees:
- Administrative fees, materials fees, or any fees charged by third-party service providers are non-refundable.
Refund Process:
- To request a refund, applicants must submit a refund request via email up to 7 days before the course start date. The email should include the reason for the refund request and any necessary documentation.
- Refund requests will be reviewed and processed within 10 business days of receipt.
- Approved refunds will be issued via the original payment method whenever possible. If the original payment method is not feasible, alternative arrangements may be made.
Transfer Policy:
- If an applicant cannot attend the scheduled course, they may request to transfer their enrollment to a future course session if space is available. Transfer requests must be submitted at least 5 days before the course start date and are subject to a $15 transfer fee. Transfers are limited to one per enrollment.
Course Cancellation:
- If the course is canceled by the provider due to unforeseen circumstances, such as low enrollment or instructor unavailability, applicants will receive a full refund of the course fee.
Certificate Policy:
- To receive a course completion or CTLE hour certificate, applicants must fulfill all participation requirements. Certificates will be issued within 5 business days of course completion.
Contact Information:
- For refund requests, transfer requests, or questions about our policy, please contact us at digitallearning@studioinaschool.org. Our team will respond within 2 business days.